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Renewal Policies

Withdrawals and refunds

Audits and certification standing

Withdrawals and refunds

All candidates
Renewal fees, set on an annual basis, are posted on our Fees and Financial Support page.

The following administration fees are non-refundable:*

  • For renewal by continuous learning (CL): $62 + additional taxes
  • For renewal by exam: $105 + additional taxes

*The full application fee will be refunded when a candidate is deemed ineligible because of insufficient nursing practice hours and/or continuous learning activities.

Candidates renewing by exam only –

Withdrawing from the exam
If you just want to change an exam date you’ve booked, contact Pearson Vue before withdrawing. They may be able to accommodate your change of date request.

To withdraw definitively from the exam, complete our online exam withdrawal form (coming soon). The certification program will acknowledge your request, provide information on how you can reapply and send you a refund, minus the $105 administration fee.

Withdrawing less than 30 days before the exam period: Late withdrawal fee
If you withdraw less than 30 days before the exam period, a late fee of $223 + additional taxes (that includes the non-refundable administration fee) will apply. After you apply, CNA will refund the balance of your application fee.

Withdrawing less than 30 days before the exam period due to illness or incapacity: Compassionate withdrawal
If you withdraw less than 30 days before the exam period, because of illness, incapacity or other compassionate reasons (e.g., sudden illness in the family), you will not be charged the late withdrawal fee if you can provide written verification (such as a physician’s certificate) within the two weeks after the advertised exam period.

Missing an exam: Unreported absence
If you miss your scheduled exam, you must inform CNA within the two weeks after the advertised exam period to obtain a refund. Any subsequent application to write the certification exam will require you to submit a full application and pay the full fees.

For unsuccessful exam results
If your exam results were unsuccessful, apply to rewrite. CNA certification exam periods will be available twice a year starting in 2017.

Note: Until you re-pass the exam your certification term will be considered lapsed, so you won’t be able to use your certification credential.

Exam fees are not refundable when exam results are unsuccessful.

Cheating on the exam
During the exam, the following actions will be considered cheating and will result in your application being dismissed:

  • Using any books, papers, memoranda, calculators, audio or visual players or electronic devices including electronic watches, organizers, BlackBerrys, iPods, pagers or cellphones, or other memory aid devices other than those authorized by CNA
  • Speaking or communicating with other candidates
  • Purposely exposing written papers to the view of other candidates
  • Looking at another candidate’s responses
  • Copying another candidate’s responses
  • Removing or attempting to remove exam material from the exam site
  • Engaging in any other similar, dishonest practices

Audits and certification standing

CL quality assurance audits
CNA randomly audits 10 per cent of candidates who are due to renew by continuous learning. These audits are important for quality control of the certification process.

Randomly selected candidates are asked for supporting documents that show how their CL activities align with the CNA Certification Program competencies for their nursing specialty or area of nursing practice. Examples include certificates of attendance, receipts, transcripts of marks, letters from supervisors, copies of articles written and lists of committee participants.

Lapsed certification credential
If you don’t renew your certification at the end of your five-year term, your credential will be considered lapsed. Once lapsed, you are no longer entitled to use the nursing designation initials after your name. To become certified again, you will have to meet the eligibility criteria that are in effect when you re-apply and rewrite the exam.

Denial, suspension or revocation of your certification credential
Your CNA certification credential will be denied, suspended or revoked if you engage in any of the following:

  • Falsification of the CNA certification credential
  • Falsification of any material information requested by the CNA Certification Program
  • Engagement in any activity that results in revocation, suspension, probation or other sanctions of the professional RN registration/licence by the nursing authority
  • Misrepresentation of your CNA certification status
  • Cheating on the CNA certification exam
  • Disclosing exam questions or responses, in whole or in part, in any form or by any means (orally, in writing, electronically, on the Internet, “brain dumping,” “discussion boards,” or otherwise such as but not limited to Facebook, Twitter or other forms of social media)
  • Engaging in any other similar, dishonest practices

The CNA Certification Program does not discriminate against candidates on the basis of age, sex, ethnicity, religion, disability, marital status or sexual orientation.